Frequently Asked Questions

What is IMD Guest House?

Mission
IMD Guest House builds community and healing by providing comfortable, affordable accommodation for patients and their families throughout their treatment.

Vision
Patients and families seeking treatment away from home can access caring, comfortable, affordable accommodation.

IMD Guest House is conveniently located within easy distance of Chicago’s world-class medical institutions, including: Rush University Medical Center, John H. Stroger Jr., Hospital of Cook County, UI Health, Jesse Brown VA Medical Center, the University of Chicago Medical Center, and other healthcare centers.

IMD Guest House is registered 501(c)3 non profit organization. IMD Guest House is strictly a lodging facility for patients and supportive loved ones. Outpatients must be accompanied by a caregiver or be fully able to care for themselves while staying with us.

IMD Guest House is a registered member of the Healthcare Hospitality Network. No medical services are provided.

IMD Guest House is not licensed to provide medical services or to monitor individual guests for medical health needs.

Where is IMD Guest House located?

IMD Guest House is located on the campus of the University of Illinois at Chicago, on the south side of Polk Street between Damen and Winchester Avenues

Our address:
1933 W. Polk Street, SSR- 214
Chicago, Illinois 60612

Who can stay at IMD Guest House

We welcome outpatients accompanied by their caregivers, and families and friends of inpatients with a referral from a patient’s medical team, including social worker, receiving care at the following health care centers and organization:

  • Gift of Hope Organ & Tissue Donor Network
  • John H. Stroger Jr. Hospital of Cook County
  • Rush University Medical Center
  • UI Health
  • The University of Chicago Medical Center

IMD Guest House provides temporary lodging to patients of all ages from our hospital partners, organ transplant patients from any Chicago area hospital, and veterans receiving treatment for PTSD in a specialized program. Families are never turned away for financial hardship. This is made possible through your support of the Comfort Fund.

Not included in any of these groups? Please contact us at 312-996-1167 for information about our Pay As You Go Program. Guests staying through this program are not eligible for financial assistance through the Comfort Fund.

IMD Guest House is strictly a lodging facility for patients and supportive loved ones. All guests must be able to care for themselves or be accompanied by a caregiver who is fully able to care for them at all times while staying at IMD Guest House.

IMD Guest House is a registered member of the Healthcare Hospitality Network.

No medical services provided.

How can I stay at IMD Guest House?

All guests wishing to stay at IMD Guest House must be referred by a hospital or social worker where you are being treated, and meet all eligibility requirements.

If you are interested in staying at IMD Guest House, please speak to your hospital or social worker; or contact us, and we will provide information to your hospital or social worker.

Steps:

  1. Contact your hospital or social worker for a referral; they can help make sure it is a good fit for you

If a suite is available, upon receiving a referral from a hospital or social worker, our staff will confirm your reservation and contact you to make arrangements. If a suite is not available, we will add you to the wait list and contact you or your social worker as soon as a suite becomes available. Unfortunately, we are unable to confirm future suite requests because each guest’s stay is different.

If you have difficulty determining the right medical personnel at a hospital to refer you, please contact our staff who can offer guidance. A referral request is required for all guests for each request, even if you have previously stayed with us.

  1. Our staff will reach out and confirm your referral and discuss availability

Stay is based on medical need and referral from hospital prior to check in. We will do our best to accommodate requests, however sometimes we are unable to accomodate all requests due to limited availabilty.  One room is allowed per patient. All suites can sleep up to 4 adults.

Credit or debit card information is taken during the reservation and referral process. All guests must provide credit or debit card information in order to check-in.

What is the nightly rate and any fees?

The already reduced nightly rate is $65.

No guest referred through our hospital partners is turned away because of an inability to pay a nightly rate.

There is a one-time $45 cleaning fee. This fee will be included with your first payment. This fee is not eligible for financial assistance.

When is check in?

Guests may check-in between 4:00 pm and midnight.

Front Desk staff is available between 8:00 am and midnight daily.

In some instances, we may honor other check in requests made to our office with at least 24 hours notification.

To assure suite availability, and for the comfort of all of our guests; if you would like to request an early check in, you must contact our office (#211) at 312-996-1167 at least 24 hours before your scheduled check in day.

When is check out?

Guests must check out by 10:00 am

Front Desk staff is available between 8:00 am and midnight daily.

In some instances, we may honor other check out requests made to our office with at least 24 hours notification.

To assure suite availability, and for the comfort of all of our guests; if you would like to request a late check out, you must contact our office (#211) at 312-996-1167 at least 24 hours before your scheduled check out day.

General suite & stay information

Each of our apartments is a private 1 bedroom apartment that can sleep between four and six people. Services and amenities include:

  • Already reduced nightly rate is $65
  • We offer financial assistance to qualifed guests based upon need through the Comfort Fund
  • 24-hour secured building
  • Fully-furnished with kitchen and private bath
  • Queen bed and queen size sleeper sofa
  • Building climate controlled temperature,
  • Basic cable television
  • Wireless internet access (If guest provided a valid email address at reservation)
  • Some rooms have a telephone
  • Community Room with free weekly programming – breakfast on Wednesday and a dinner on Thursday
  • Free common laundry room
  • Linen and towel exchange service (Guests staying more than 6 consecutive nights)
  • Accessible suites or zero barrier shower (Limited availability)
  • Small safe
  • Select amount of hangers and clothes basket
  • Broom and dustpan

What items should I bring?
You should pack:

  • Clothes, personal toiletry items and medicine
  • Robe, a set of towels if you perfer not to wash

Also plan to bring or purchase upon arrival:

  • Groceries including paper goods, if you perfer
  • Laundry detergent, fabric softner and dryer sheets
  • Cleaning supplies

Guests are responsible for maintaining the cleanliness of their room. We do not provide cleaning services or daily towel exchanges. If a guest is staying more than 6 consecutive nights, a bed and bath linen exchange occurs once a week.

Other important stay information:

  • Check in is between 4:00 pm and midnight
  • Check out is by 10:00 am
  • In some instances, we may honor other check in/check out requests made to our office with at least 24 hours notification
  • Once registered, you and your family may come and go as needed
  • Anyone under the age of 18 must be chaperoned by their legal guardian at all times
  • A maximum of 4 guests per. 1 bedroom suite and maximum of 6 guests per. 2 bedroom suite
  • Non-smoking facility, smoking is not permitted on University of Illinois property
  • Guests must maintain the cleanliness of their suite either by themselves or with the assistance of their caregiver (Including kitchen and bathroom)
  • We do not provide maid service or daily towel exchanges
  • Proper attire is required at all times in common areas
  • Footwear is required at all times
  • Well behaved certified service dogs welcome; no pets of any type

All guests must maintain the cleanliness of their guest suite either by themselves or with the assistance of their caregiver, including the kitchen and bathroom. We do not provide cleaning services or daily towel exchanges. If a guest is staying more than 6 consecutive nights, a bed and bath linen exchange occurs once a week.

A complete house rules document is available upon request. Signature of receipt of house rules is required at time of check in.

Other Amenities

Near to University of Illinois at Chicago Student Center West including:

  • Situated within walking distance of public transit options
  • Central location on the campus of the University of Illinois at Chicago
  • On-site ATM and vending machines
  • A la carte Market Place
  • Starbucks
  • Subway Restaurant
  • Amazon Hub / locker located in the University of Illinois at Chicago Center East building

IMD Guest House is a registered 501(c)3 nonprofit organization. IMD Guest House is a registered member of the Healthcare Hospitality Network. No medical services are provided. IMD Guest House is not licensed to provide medical services or to monitor individual guests for medical health needs.

Parking & getting around

IMD Guest House does not have dedicated onsite parking.

Street parking is available in the area. Parking may be available at a patient’s respective hospital. Guests are responsible for their transportation to and from IMD Guest House and their care provider. If you are receiving care outside of the Illinois Medical District you will receive additional information about parking at check in.

More Information about partner hospital parking:

  • John H. Stroger Jr., Hospital of Cook County Parking Services: Click Here
  • Rush University Medical Center Parking Services: Click Here
  • UI Health Parking Services: Click Here
  • The University of Chicago Medicine Parking Services: Click Here
  • University of Illinois at Chicago (UIC) Parking Services: Click Here

Temporary Metered Parking is located just south of the entrance located at 809 S. Damen Avenue. The meters only accept quarters. This can be accessed through the service drive located immediately before Damen Avenue on the south side of the street and is market with a white gate that will go up when a vehicle pulls up.

Guests are responsible for any fees or tickets incurred while staying at IMD Guest House.

Rush University Medical Center Shuttle Service
Guests going to Rush University Medical Center are able to access a free on call shuttle service between select Rush University Medical Center destinations and IMD Guest House.

Public Transportation
Many local destinations are accessible by public transportation. For specific directions to your destination please visit the CTA website.

IMD Guest House is located near the Illinois Medical District Blue Line Stop and Polk Street Pink Line Stop. It is also accessible by several bus routes, including public transportation from Union Station (225 S. Canal Street), Ogilvie Transportation Center (500 W. Madison Street) & Greyhound Bus Station (630 W. Harrison Street).Click here for a Google Map

Airports
Chicago is served by O’Hare International Airport and Midway International Airport. As well as other regional airports.

How far are you from my hospital?

We are directly across the street from John H. Stroger Jr., Hospital of Cook County

We are within a short walk of the UI Health

We are about a 10-15 walk to Rush University Medical Center

We are about 10 miles from the University of Chicago Medical Center

We are about 5 miles from Northwestern Memorial Hospital

We are about 11 miles from Loyola University Medical Center

Please use an application such as google maps to determine exact distances:

Can I send a card or care package to a guest?

To help ensure your loved one is able to receive your card or package, please be sure your card or package is addressed as follows:

Guest Name
c/o IMD Guest House
1933 W. Polk Street,#214 (SSR Bldg.)
Chicago, IL 60612

If you are sending flowers, please call our office at 312-996-1167 for further instructions.

Can I send flowers to a guest?

If you would like to send flowers, please call our office at 312-996-1167 for further instructions.

Why do you require a copy of my driver’s license and credit card?

For security and verification of identity, a copy of your driver’s license and a credit card must be placed on file.

Credit, or Visa and Mastercard debit card information is taken during the reservation and referral process. All guests must provide credit or Visa/Mastercard debit card information in order to check in and stay with us.

What about security?

We are located on the campus of the University of Illinois at Chicago, with 24-hour on-premises security.

Anyone under the age of 18 must be chaperoned by their legal guardian at all times.

Visitors are welcome. All visitors, including medical or social workers must check in at the front desk, 1933 W. Polk Street, and sign in upon arrival. Visitors should remain with their host family at all times. All guests over the age of 18 require a photo ID for registration.

Do you offer cleaning or linen exchange services?

All guests must maintain the cleanliness of their guest suite either by themselves or with the assistance of their caregiver, including the kitchen and bathroom. Guests are responsible for trash removal from thier room. Trash shoots are located on floors 2, 3, and 4 for our guests.

We do not provide cleaning services or daily towel exchanges. If a guest is staying more than 6 nights, a bed and bath linen exchange occurs once a week.

Staff may have to come into your room to conduct a maintenance check of the room, confirm occupancy, and attend to any necessary maintenance requirements.

Will I have access to a laundry room?

The building has a common laundry room with washing machines and dryers. The machines are available to our registered guests free of charge. Guests should bring detergent, fabric softener and dryer sheets.

Is IMD Guest House wheelchair accessible?

There is an accessibility ramp located at the 1933 W. Polk Street entrance.

There is also an accessibility ramp located on the Damen street entrance, along with a loading driveway. Guests may not block the driveway. It is a 5 minute loading and unloading zone only.

The building is equipped with elevators.

There is a limited availability of wheelchair accessible rooms, or zero barrier showers, please share your need with staff when discussing your stay request.

Are service animals welcome?

IMD Guest House may welcome a certified, well behaved, trained service dog.

A request for a certified, well behaved, trained service dog must be indicated on your referral at time of referral request. Guests must contact our office (#211) at 312-996-1167 for information on what documents are accepted and required for a service dog.

No pets of any type are allowed, including from caregivers and visitors.

Rush University Medical Center Only Shuttle Service

Guests going to and from Rush University Medical Center are able to access a free on call shuttle service between select Rush University Medical Center destinations and IMD Guest House. Speak with your medical team for more information about the service.

Is IMD Guest House a non profit organization?

IMD Guest House Foundation is a registered non profit 501(c)(3) organization.

Contributions to IMD Guest House are tax-deductible to the full extent of the law under IRS guidelines.

How can I help support IMD Guest House?

Patients, veterans and their families come to IMD Guest House during a time of crisis and chaos in their lives. Relieving the worry about where to stay helps patients and their families focus on treatment. Your kindness is greatly appreciated. Every donation makes a difference! Thank you for your generosity.

To make a charitable gift now, please click: DONATE

For more information about how you can support IMD Guest House, please visit  Ways to Give and Volunteer.

The Comfort Fund provides financial assistance to qualified guests for a nightly rate. IMD Guest House can only achieve its mission of providing the comforts of home and the care of community for families with your support. Because of your support of the Comfort Fund, no patient is turned away for inability to pay.

What do you mean by "affordable"?

IMD Guest House provides temporary lodging accommodations to qualified guests at an already reduced nightly rate of $65.

The difference in cost to what guests pay nightly and the unreduced cost of a suite is provided through the generous support of program partners and supporters.

A nightly rate, may be further reduced based on substantial financial need. Not all applicants may qualify for financial assistance through the Comfort Fund. Financial assistance forms must be completed during the referral process.

No patient referred through our partner hospitals is turned away because of inability to pay a nightly rate. This is only made possible because of your support of the Comfort Fund. The Comfort Fund ensures no one is turned away for limited funds for a nightly rate.

What is the relationship between IMD Guest House and the participating hospitals?

IMD Guest House has a cooperative partnership with the following health care centers and organization:

  • Gift of Hope Organ & Tissue Donor Network
  • John H. Stroger, Jr. Hospital of Cook County
  • Rush University Medical Center
  • UI Health
  • The University of Chicago Medicine 

What is the relationship between IMD Guest House and the Illinois Medical District?

The Illinois Medical District Commission is a cooperative and supportive partner with IMD Guest House.

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2100 West Harrison Street,
Chicago, Illinois 60612

Do you conduct tour requests?

Please call in advance to schedule a tour to ensure availability. Tours can only be conducted based upon availability. Tours are conducted Monday through Friday between the hours of 9:30 am and 3:00 pm.

Due to availability limitations, we are unable to accept referral requests, current or future.

What if I am a visitor to the Illinois Medical District

If you are a visitor to the Illinois Medical District such as a prospective student, doctor, or parent or friend of a student, please contact UIC Campus Housing Guest Services for accommodations. More information can be found here.

It was SO nice to spend a couple nights in an apartment with accommodations rather than tripping over each other in a hospital room that is already full of equipment. It was a Godsend and we were so thankful.Since I’m so familiar with the IMD now, I know there is only 1 hotel and it is quite pricey and doesn’t usually fit in the budget even with the Rush discount. I’m sure we’ll be taking advantage of IMD Guest House accomodations in the future.
Thank you for what you do! We live in a “pressure cooker” world as it is and It is vital to those of us who need a place to decompress!

Wife of a Rush Patient

On behalf of myself and my family, we would like to thank you for making our stay comfortable. Without your facility we would have not been able to stay outside of the hospital room. I personally will be forever grateful.

Vicki

My sister, Lisa, was diagnosed with uterine cancer. The doctor suspected ovarian cancer as well. Lisa lives in Stillman Valley which is approximately 2 hours away. Lisa was referred to a doctor at the University of Illinois Hospital. Lisa was very apprehensive about having to be there alone. I traveled 14 hours from Auburn, AL to be with her. Lisa was having a terrible time finding affordable lodging near the hospital. Someone told her about IMD Guest House. It was a life saver. Not only are the rooms affordable, they are within walking distance of the hospital. . . thank you so much for caring enough about patients and family members to provide the service.

Allison & Lisa